At Sukarshana, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for products purchased through our website.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

• The product received is damaged during transit

• The product delivered is incorrect or does not match the order

• The product has manufacturing or quality defects (subject to inspection)

Customers must notify us within 48 hours of delivery to be eligible for a refund.

2. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Product used, opened, or partially consumed

• Damage caused due to improper storage or handling

• Orders cancelled after dispatch

• Minor variations in color, texture, or packaging that do not affect product quality

• Bulk or customized orders unless agreed otherwise in writing

3. Refund Request Process

To request a refund:

1. Contact our customer support team within 48 hours of receiving the product

2. Provide order number, product details, and clear photographs or videos (if applicable)

3. Our team will review the request and may arrange product inspection or return

Refund approval is subject to verification.

4. Refund Mode & Timeline

• Approved refunds will be processed to the original mode of payment

• Refunds typically take 7–10 business days, depending on banks or payment gateways

• Shipping, handling, or transaction charges (if any) may be non-refundable

5. Return of Products

• If a return is approved, products must be unused, properly sealed, and in original packaging

• Return shipping instructions will be shared after refund approval

• Sukarshana reserves the right to reject refunds if returned products fail quality checks

6. Refunds for Order Cancellation

• Refunds for cancelled orders will be processed as per our Cancellation Policy

• Orders cancelled before dispatch may be eligible for a full or partial refund

7. Policy Modifications

Sukarshana reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective upon posting on the website.

8. Contact Information

For refund-related queries or assistance, please contact:

Sukarshana
📍 At PO–Bharechnagar Sandi, Ranchi Road, Ramgarh, Jharkhand – 829117, India